Terms of Service
Effective Date of Current Policy: Novenber 1, 2017
Thank you for coming to www.Renoviso.com (the “Site”). Renoviso, Inc. (the “Company” or we) operates the Site and provides services through the Site, collectively referred to as “Services”.
We reserve the right to update and revise these Terms of Service at any time. Please review these Terms regularly because once we post any changes, your continued use of the Site and our Services constitutes your acceptance of the revised Terms.
Some features may require you to create an Account. If you create an Account, you are solely responsible for any activity that occurs through your Account. In order for us to provide you the best possible service, you agree to provide us with complete, accurate, and updated information for your Account at all times. If any information is incorrect or outdated, it can lead to errors or delays, for which we will not be responsible.
You should not share your Account information. You may never use another person’s Account or registration information for the Site and Services without permission. Similarly, no one else should be able to use your Account without permission. You are solely responsible for keeping your Account and Account password secure and for any consequence resulting from your failure to do so. You should never publish, distribute, or post login information for your Account.
Use of the Site
The Site and all content and other materials, including, without limitation, the Renoviso logo, and all designs, text, graphics, pictures, illustrations, data, software, sound files, other files and the compilation thereof are the proprietary property of Renoviso or its licensors and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
You are granted a personal, limited, non-exclusive, non-sublicensable, and non-transferable license to access and use our Site and electronically copy, (except where prohibited without a license) and print to hard copy portions of our Site Materials for your informational, non-commercial and personal use only. Such license is subject to these Terms of Service and does not include: (a) any resale or commercial use of our Site or the Site Materials therein; (b) the collection and use of any product information or pictures for commercial purposes; (c) the distribution, public performance or public display of any Site Materials, (d) modifying or otherwise making any derivative uses of our Site and the Site Materials, or any portion thereof; (e) use of any automated means to access, monitor or interact with any portion of our Site, including through data mining, robots, spiders, scraping, or similar data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of our Site, the Site Materials or any information contained therein, except as expressly permitted on our Site; (g) cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else which minimizes, covers, or frames or inhibits the full display of our Site; (h) use our web sites in any way which interferes with the normal operation of our sites; or (i) any use of our Site or the Site Materials other than for its intended purpose. Any use of our Site or the Site Materials other than as specifically authorized herein, without the prior written permission of Renoviso, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms of Service shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise. This license is revocable at any time.
You acknowledge and agree that any materials, including but not limited to questions, comments, suggestions, ideas, photographs, data, plans, notes, drawings, original or creative materials or other information, regarding this site, Renoviso, or our products or services that are provided by you to Renoviso are non-confidential and shall become the sole property of Renoviso. Renoviso will own exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You grant Renoviso and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the content that you submit, or that you otherwise have the right to submit such content to this site; (b) the content is accurate and not misleading; and (c) use and posting of the content you supply will not violate any rights of or cause injury to any person or entity.
We accept payments via credit card, check, ACH and financing. We use a third party payment processor to securely process all credit card and ACH payments and a third party financing provider.
For all non-financed projects, we collect 25% of the total project price as an initial deposit. Prior to the project start date, we will contact you to establish your preferred payment method for the remaining balance. If no preference is provided, we will assume the original payment method will be used and/or reserve the right to delay the project pending your response. Upon completion of the project, at our discretion, we may automatically process 50% of the total project price. The remaining 25% will not be charged until the sign-off process described below is completed.
After your installation is complete, we will provide an electronic sign-off form via email to confirm that the project has been completed to your satisfaction. If there are outstanding items that need to be addressed at this time, please contact us via phone or email and we will work with you to resolve those items. Once we receive the signed electronic form, we will process your final payment for the outstanding balance via the updated payment method indicated. If you do not return a completed approval form, and have not indicated that there are outstanding items within 2 business days, we reserve the right to process your final payment at our discretion. If you are paying via check, you agree to mail a check for the outstanding balance to our office address within 2 business days after the project completion date.
For financed projects, you must successfully complete the financing application process, be approved for financing by our third party provider, and accept the financing terms in order for us to proceed with your project. For any project approved for financing at less than 100% of the total project price, we also collect the non-financed amount, up to 25% of the total project price, as an initial deposit and the remaining portion of the non-financing amount upon project completion. Once the sign-off process described above is completed, we will settle your authorized financing with our third party provider.
You may cancel the project, without penalty or obligation, within three business days from the date of initial payment. If so, any payments made by you will be returned within 10 business days following receipt of your cancellation notice and the transaction will be canceled.
After this three day period, no refunds or credits will be provided. At our sole discretion, if an error made by Renoviso or its agents, independent contractors, service providers, and affiliates results in an incorrect order or your order is damaged via shipment and delivery, we will arrange for replacement at no extra cost to you.
Additionally, after multiple attempts via phone and email, if we are unable to contact you to schedule the installation after 120 days, we reserve the right to cancel your order and withhold the initial deposit as a cancellation fee.
Products covered by a manufacturer's warranty are sold with the warranty by the manufacturer extended to the purchaser. We will be happy to provide manufacturer’s warranty documents or assist in obtaining fulfillment of a manufacturer's warranty upon your request.
In addition, all work performed via Renoviso will be warrantied for 20 years from the date of job completion for owner-occupied residential properties and 1 year from the date of job completion for all other properties. This warranty covers any defects or functional issues that fall outside of the manufacturer's warranty and are a result of an error or oversight that occurred during the installation process.
If, during that time, you notice any issues with the performance of the product or installation, please contact us and we will work with you to diagnose the cause. If, at our sole determination, the issue is a result of the work performed by us, we will promptly attempt to resolve the issue to your satisfaction. If it is determined that the issue is related to a product defect or manufacturer quality issue, we will assist in helping you to receive service per the terms of the manufacturer's warranty. This warranty is transferrable to future buyers in all non-distressed sales.
Other than applicable warranties stated above, there are no warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.
Third Party Promotions
Renoviso may choose to run special offers through a third party whereby the third party collects a payment from you in order to purchase the special offer. If this results in an outstanding balance after the third party payment is applied to your order, we will collect payment information prior to scheduling your installation. If we are unable to collect such information, we reserve the right to delay the project pending receipt.
Third Party Content
Renoviso may provide links to Web pages and content of third parties ('Third Party Content') as a service to those interested in this information. Renoviso does not monitor or have any control over any Third Party Content or third party Sites. Renoviso does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. Renoviso does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.
Notwithstanding any of these Terms and Conditions, Renoviso reserves the right, without notice and in its sole discretion, to terminate your license to use this Site, and to block or prevent future your access to and use of the Site.
You hereby agree to indemnify, defend, and hold harmless Renoviso, its directors, officers, employees, agents, licensors, independent contractors, service providers, subsidiaries, and affiliates from and against any and all claims, damages, costs, liabilities, and expenses (including, but not limited to, attorneys' fees) arising out of or related to any Content you post, store or otherwise transmit on or through our Site or in connection with your use or inability to use our Site and Services, including without limitation any actual or threatened suit, demand or claim made against Renoviso and/or its directors, officers, employees, agents, licensors, independent contractors, service providers, subsidiaries, or affiliates, arising out of or relating to the Content, your conduct, your violation of these Terms of Service or your violation of the rights of any third party.
EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN THESE TERMS OF SERVICE OR IN WRITING BY RENOVISO, THIS SITE, THE CONTENT CONTAINED THEREIN AND THE PRODUCTS AND SERVICES PROVIDED ON OR IN CONNECTION THEREWITH ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. RENOVISO DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT AS TO THE INFORMATION, CONTENT, AND MATERIALS ON OUR SITE. RENOVISO DOES NOT REPRESENT OR WARRANT THAT MATERIALS ON OUR SITE OR THE SERVICES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE. RENOVISO DOES NOT REPRESENT OR WARRANT THAT OUR SITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Limitation of Liability
IN NO EVENT SHALL RENOVISO, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, INDEPENDENT CONTRACTORS, SERVICE PROVIDERS, SUBSIDARIES, OR AFFILIATES BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OUR SITE, THE PRODUCTS AND SERVICES, OR THE CONTENT CONTAINED IN OR ACCESSED THROUGH OUR SITE, INCLUDING WITHOUT LIMITATION ANY DAMAGES CASED BY OR RESULTING FROM RELIANCE BY USER ON ANY INFORMATION OBTAINED FROM RENOVISO, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO RENOVISO'S RECORDS, PROGRAMS OR SERVICES.
Applicable Law and Venue
These Terms of Service and your use of this Site will be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, applicable to agreements made and to be entirely performed within the Commonwealth of Massachusetts, without resort to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the state and federal courts located in Massachusetts and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these Terms of Service.
If any provision of these Terms of Service shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Service and shall not affect the validity and enforceability of any remaining provisions.